At InCart, customer satisfaction is important to us. Every order is carefully processed before it is shipped. However, if you receive a damaged product or the wrong item, we'll do our best to make things right.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

• Your product arrives damaged during transit.
• You receive an item that is different from what you ordered.

To be eligible, the product must be unused, in its original condition, and returned with its original packaging, tags, and accessories wherever applicable.

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Items That Are Not Eligible for Return

Returns cannot be accepted in the following situations:

• The return request is made more than 7 days after delivery.
• The product has been used, altered, or damaged after delivery.
• The return is requested due to a change of mind, personal preference, or an incorrect order placed by the customer.

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How to Request a Return

If your order meets the above conditions, please contact our support team by emailing theincartstore@gmail.com.

To help us process your request quickly, please include:

• Your Order Number
• Clear photos of the product and packaging
• A brief description of the issue

Our team will review your request and respond within 24–48 business hours.

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Refund Process

Once your return request has been approved and the returned product has been received and inspected, your refund will be processed.

• Orders paid online will be refunded to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after verification.

Refunds are generally completed within 5–7 business days, depending on your payment provider.

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Replacement Policy

If the product you receive is damaged or incorrect, we may offer a replacement where stock is available. If a replacement cannot be arranged, a full refund will be provided.

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Order Cancellations

Orders can only be cancelled before they have been processed for dispatch. Once an order has been shipped, it can no longer be cancelled.

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Contact Us

If you have any questions regarding your order or this policy, we're here to help.

InCart

Customer Support
📧 theincartstore@gmail.com

We're committed to providing a smooth and reliable shopping experience. If you ever need assistance, our support team is always ready to help.

Business Hours
Monday – Saturday
10:00 AM – 10:00 PM (IST)